So yesterday I let Jason, my husband, read my new blog and he said you know you told them about your bedding issue but you failed to tell them about the chair and that was an even bigger issue. Well, I wanted a glider, rocker whatever to help when I am up in the middle of the night feeding and whatnot. I had been to all the baby stores & found some of the styles that I liked but was not to keen on the fabric choices, see when you go with somewhat custom bedding you kinda have to be picky with the rest of the fabric also.
After my solo searches and after talking to a couple of other people on where that got theres, we decided maybe we would just try a regular furniture store, instead of a specialty baby store. We started off at La-Z-Boy because we both thought this would be a great place & great quality chair that would last us a long time. Found some we liked but I was not completely sold, I needed to check all other options. We went to a couple of other stores but all the prices where just outrageous, not going to spend that on a chair.
We ended back at La-Z-Boy and come to a conclusion on a chair and some fabric. Well once I got home, I looked online at the fabric on the chair that we picked out and almost had a heart attack! It was hiddiuos, ugly and would have stood out in the room like a sore thumb. I remember that the sales person said that we could not return the chair once we received it, so I am freaking out. In tears I call Jason over and let him see it and he is thinking the same thing that I am, but will not leave me to believe that. So he tells me that he will call in the morning and see what he can do, because once we looked at the receipt it says no return, exchanges or cancellations. Great I am stuck with this ugly chair that I hate and that I really did not want in the first place but I was trying to make Jason happy.
He calls the next day and of course they will not cancel the order however we can come back in to pick out a different fabric. So, you have an angry, upset customer and you will not cancel the order, come on now we just purchased at 4:30pm on a Sunday, like the plant that build them is even open. Anyways stuck with the chair I spend the majority of the next day upset in tears because I HATE what we picked out and don't really think another fabric will make me happy. We go back up there and pick out different fabric which is amazingly soft and I think with a little design help from myself we will be able to pull it off.
Moral of the story, don't order anything custom from La-Z-Boy unless you really know you want it, because you are stuck with it. Money is more important to them than satisfaction. Take your time to and don't be afraid to spend a little more money if that it what it will take to make you happy, after all you are the one who has to use and look at the thing on a daily basis!